Customer Service
One of our core missions at First Trust Bank is to provide our valued customers with exceptional services, support and helpful team members. After all, we're only here to serve you!
We have a number of ways for you to contact us. Simply choose one of the following:
By Phone
Account Questions? Call your local Office during normal business hours.
Headquarters (704) 377-3936
SouthPark (704) 365-3360
Mooresville (704) 662-9004
Lost/Stolen ATM/Debit Card
If your ATM or Debit card is lost or stolen, please report it immediately.
- During normal business hours – (704) 377-3936
- After banking hours, weekends and holidays – (704) 329-5749
24-Hour Telephone Banking (Interactive Voice Response)
Call (704) 329-5749 any time of day or night to access your account information, review account balances, verify account activity (checks/deposits/electronic transactions), transfer funds between accounts or to report a lost or stolen ATM/Debit card. There’s no charge for this service and you may call as many times as you wish.
By Mail
Post Office Box 35529
Charlotte, NC 28235-5529
By E-Mail
By Checking Our FAQ’s (Frequently Asked Questions)
By Visiting a Branch Office: Find the Office closest to you.
Contact Us
We're always available to talk about your banking needs.
Online Identity Theft
Visit this section of our site to learn ways to prevent online identity theft.
